Refund policy

You have the right to return your order within 14 days of receiving it.

Conditions for Return

• Items must be unused, in original packaging, and in the same condition you received them.

• Proof of purchase (order number or receipt) is required.

• Certain items such as custom or personal orders cannot be returned.

How to Return

1. Email us at SylkaCrystal@gmail.com within 14 days of delivery.

2. We will provide return instructions.

3. Once we receive and inspect the item, a refund will be issued to your original payment method.

Return Shipping Costs

• Customers are responsible for return shipping costs, unless the product is faulty or incorrect.